Tickets end to end

Purpose. Understand and set up how a train ticket flows from a Funraisin sale to the buyer's inbox.

The flow

A buyer buys a ticket on Funraisin. The nightly sync creates a Shopify order containing the ticket product. The Guest Manager "Event Ticketing" app sees that order, automatically creates the attendee, and emails the buyer their ticket PDF. No one sends tickets manually.

Steps

1. Create the event in Guest Manager, which creates the Shopify ticket product for you. See Guest Manager setup. The 2026 product was "MS Gong Ride Train Ticket 2026 - Fairy Meadow Station".
2. In Shopify, open that ticket product and copy its Variant ID (the number after /variants/ in the URL). The 2026 ticket Variant ID was 47107082354844.
3. In Funraisin, create the matching ticket product and set its option_code to that Variant ID. See The Critical Link.
4. Make sure the ticket product is Active and on the Online Store sales channel in Shopify.

How it looks when working

On a Shopify order, the ticket line shows as fulfilled, or Closed, almost immediately, sitting at the Hillbrick location. That is because Hillbrick is the store's default location, and Guest Manager auto-fulfils the ticket after emailing it. That is normal and correct. Hillbrick does nothing with tickets.

Watch out for

• The ticket line showing under "Hillbrick" but Closed is expected. Guest Manager handles it. Do not try to fix it.
• One buyer can buy multiple tickets. Guest Manager issues one per quantity.